Sample Pack Requested Received!

1. Bespoke Items Definition Bespoke items are products that are custom-made to the specifications provided by the customer. These include personalised, made-to-measure, or uniquely designed items tailored to individual requirements.

2. Non-Returnable Policy Due to the personalised nature of bespoke made-to-order items, we are unable to accept returns or offer refunds. Each item is crafted specifically for the customer, making it unique and not eligible for resale.

3. Order Confirmation By placing an order for a bespoke item, the customer confirms that all details, measurements, and specifications provided are accurate and final. Any changes requested after the order has been placed may incur additional charges and may affect the delivery timeline.

4. Quality Assurance We are committed to ensuring that all bespoke items meet the highest standards of quality and craftsmanship. Should there be any defects or issues with the workmanship, please contact us as soon as possible to discuss potential remedies.

5. Contact Information For any queries or concerns regarding your bespoke order, please contact our customer service team at info@charlesandivy.co.uk. We are here to assist you and ensure your complete satisfaction with our products.