What is your premium composite made of?
Our premium composite is made from 30% recycled wood powder, 45% recycled polyethylene (a lightweight, durable thermoplastic), and 25% calcium carbonate.
How do I place an order?
You can order your products via our website, or by speaking to one of our product specialists over the phone.
Are all of your products fully weatherproof?
Yes. All our products are weatherproof, meaning they can withstand routine exposure to the elements, including temperatures between -40°C to +50°C. Our products are tough and hardwearing; they won’t corrode, rust or rot, or fade in the sunlight.
How heavy are your products? Will I be able to lift them?
Our composite and aluminium products are strong and durable, yet lightweight. You can find the weight of our decorative panels, fence screens and fence posts on each respective product webpage.
How do I clean my composite and aluminium products?
Use a bucket of warm, soapy water (washing-up liquid is fine), and a sponge or a soft, bristled brush to gently clean the surface of your products. If your products are outside, finish by rinsing with a garden hose.
Can I cut the decorative panels to size?
Yes. You can cut our decorative panels to the size you require without compromising their structural integrity or affecting their durability or weatherproofing.
What screen thickness is best for me?
Screens are available in two thicknesses. The 6mm panel is ideal for wall-mounting or using as a roof to add shade to an outdoor seating area. The 18mm panel is sturdier, so better suited for building privacy screens and partitions, or to achieve a chunkier, wall-mounted look.
Can I drill through a decorative panel to fix it to a surface?
Yes. You can drill through our decorative panels to fix them to your required surface without compromising their structural integrity or affecting their durability or weatherproofing.
Can I paint a decorative panel?
Yes. You can paint our decorative panels, but please keep in mind that you will then need to maintain the paint coat you have added as you have covered over your panels’ weatherproof, UV-resistant surface.
What sizes do the decorative panels come in?
18mm thick panels: 180cm x 30cm, 120cm x 60cm, 180cm x 90cm
Can I design my own decorative panels?
No. We don’t currently offer a custom design service, but you can follow us on social media and sign up to our enewsletter to be one of the first to hear when we release new designs.
What are all the components I need to construct a fence?
To construct a fence with Charles & Ivy's posts, you need:
- Fence posts
- Fence post blanking strips
- Fence slats, decorative fence screens or slatted fence screens (mix and match depending on your preferred design)
- Fence slat capping (only if you’re using fence slats)
To construct a fence with your own posts, you need:
- Fence channel
- Fence slats, decorative or slatted fence screens (mix and match depending on your preferred design)
- Fence slat capping (only if you’re using fence slats)
Try using our fence planning tool to design a fence that fits your space. We’ll automatically include all the components you need.
Do I need to order any additional parts if I order using the ‘Design your fence’ planning tool?
Can I cut the fence channel and capping to the size I need?
Can I cut the fence screens and slats to size?
Can I paint the fence screens and slats?
Do I need to use fence slat capping?
Can I use the fence screens vertically or horizontally?
Can I design a fence with just fence screens?
Why don’t the slatted fence screens have a dual finish?
Do I have to use Charles & Ivy's posts in my fence?
Can I cut your fence post blanking strips to the size I need?
What surfaces can I use your fence posts on?
- fixing onto concrete
- fixing onto wooden decking
- fixing into fresh concrete using J-shaped anchor bolts