Frequently asked questions

GENERAL QUESTIONS

Our premium composite is made from 30% recycled wood powder, 45% recycled polyethylene (a lightweight, durable thermoplastic), and 25% calcium carbonate.

All of our metalwork is made from high-grade aluminium, which has been powder coated to marine-grade standard to ensure our products won’t corrode in even the worst weather conditions.

You can order your products via our website, or by speaking to one of our product specialists over the phone.

Yes. All our products are weatherproof, meaning they can withstand routine exposure to the elements, including temperatures between -40°C to +50°C. Our products are tough and hardwearing; they won’t corrode, rust or rot, or fade in the sunlight.

Our composite and aluminium products are strong and durable, yet lightweight. You can find the weight of our decorative panels, fence screens and fence posts on each respective product webpage.

Use a bucket of warm, soapy water (washing-up liquid is fine), and a sponge or a soft, bristled brush to gently clean the surface of your products. If your products are outside, finish by rinsing with a garden hose.

 

QUESTIONS ABOUT DECORATIVE PANELS

Yes. You can cut our decorative panels to the size you require without compromising their structural integrity or affecting their durability or weatherproofing.

Screens are available in two thicknesses. The 6mm panel is ideal for wall-mounting or using as a roof to add shade to an outdoor seating area. The 18mm panel is sturdier, so better suited for building privacy screens and partitions, or to achieve a chunkier, wall-mounted look.

Yes. You can drill through our decorative panels to fix them to your required surface without compromising their structural integrity or affecting their durability or weatherproofing.

Yes. You can paint our decorative panels, but please keep in mind that you will then need to maintain the paint coat you have added as you have covered over your panels’ weatherproof, UV-resistant surface.

6mm thick panels: 180cm x30cm, 120cm x 60cm, 180cm x 60cm, 180cm x 90cm

18mm thick panels: 180cm x 30cm, 120cm x 60cm, 180cm x 90cm

No. We don’t currently offer a custom design service, but you can follow us on social media and sign up to our enewsletter to be one of the first to hear when we release new designs.

 

QUESTIONS ABOUT FENCE SCREENS AND SLATS

To construct a fence with Charles & Ivy's posts, you need:

  • Fence posts
  • Fence post blanking strips
  • Fence slats, decorative fence screens or slatted fence screens (mix and match depending on your preferred design)
  • Fence slat capping (only if you’re using fence slats)

To construct a fence with your own posts, you need:

  • Fence channel
  • Fence slats, decorative or slatted fence screens (mix and match depending on your preferred design)
  • Fence slat capping (only if you’re using fence slats)

Try using our fence planning tool to design a fence that fits your space. We’ll automatically include all the components you need.

No. We will send you all the parts you need including fixing kits.
Yes. For the neatest cut, we recommend using a hacksaw or a mitre saw. Make sure you’re using a blade that is suitable for cutting light metals, and remember to wear eye protection.
Yes. You can cut our fence screens and slats to the size you require without compromising their structural integrity or affecting their durability or weatherproofing. To cut, we recommend using a handsaw or a mitre saw. Remember to wear eye protection.
Yes. Please keep in mind that you will need to maintain the paint coat you have added, as you will have covered over your panels’ weatherproof, UV-resistant surface.
Yes. To build a fence using our fence slats, you need to stack the slats on top of each other to your required height. The top and bottom fence capping secures your stacked slats firmly, and also creates clean finishing lines.
Yes. Our screens are versatile, and can be placed either vertically or horizontally. If you need advice about incorporating vertical screens into your fence, contact our product specialists.
Yes. You can construct a fence entirely out of decorative or slatted fence screens, without using fence slats. Contact our product specialists if you need help designing your fence.
Our slatted screens are not reversible. They feature a beautiful woodgrain finish to their display side.
 

QUESTIONS ABOUT FENCE POSTS

No. You can use our fence screens and slats with your own posts. To fit our fencing to your own posts, you will need to use our fence channels. If you need advice about fitting our fencing to your own posts, contact our product specialists.
Yes. For the neatest cut, we recommend using a hacksaw or a mitre saw. Make sure you’re using a blade that is suitable for cutting light metals, and remember to wear eye protection.
Each of our posts comes with a base plate and a fixing kit. When you purchase your posts you’ll have the option to select one of three fixing kits for each post. The fixing kits are for:
  • fixing onto concrete
  • fixing onto wooden decking
  • fixing into fresh concrete using J-shaped anchor bolts
Yes. Please keep in mind that you will need to buy a post tall enough to enable you to sink approximately 55-85cm into the concrete, depending on how soft the ground is.