Careers
At Charles and Ivy, we’re building more than just beautiful outdoor spaces — we’re shaping a new standard in premium fencing and garden design. As one of the UK’s fastest-growing outdoor living brands, we’re always on the lookout for passionate, talented individuals who are ready to make an impact.
Check out our open roles below. If you don't see a perfect match right now, we'd still love to hear from you — we're always open to talent.
Marketing & Ecommerce
Senior Creative Lead
Senior Creative Lead
Join a growing premium lifestyle brand and bring your creative flair to performance advertising, campaign content and print and digital storytelling.
About Charles & Ivy
Charles & Ivy is the UK’s leading composite fencing and decorative screens brand. Our products are weatherproof, UV and mould resistant, low maintenance and backed by a long warranty. Based in Manchester, we run our own delivery fleet. Our aesthetic is modern yet timeless. We’re looking for a talented designer to help evolve our visual identity.
The Role
This role reports into the Head of Performance Marketing and Head of Marketing and focuses on creative execution across paid media, social, print and digital touch points. You’ll work closely with the performance marketing team, social media, merchandising and web to produce assets that drive attention, engagement and sales. You’ll also contribute to brand development and campaign ideation. This is a hands-on design role ideal for a senior creative ready to step into more ownership and collaboration. You’ll work alongside a Creative Content Assistant, supporting their development without formal line management.
Key Responsibilities
- Design and produce static, motion and video assets for paid media (Meta, Google, TikTok, LinkedIn).
- Collaborate with performance marketing to interpret data and test new angles.
- Partner with the social and merchandising teams to build assets for stories, feeds and site.
- Develop and oversee delivery of campaign content including seasonal brand videos for CTV, paid social and YouTube, photography briefs, content for website, and print materials including brochures and flyers.
- Handle internal design requests from across the business, including installation guides, POS, emails and how-to videos.
- Work with generative AI platforms (i.e. OpenArt) and engage with AI workflows to optimise creative output and create assets at scale.
- Manage creative team workflow to ensure a timely delivery of assets, working with a range of internal and external stakeholders to manage expectations and deadlines.
- Oversee the creative delivery of all CRM output, providing creative direction through to sign off.
- Lead the relationship with partner agencies from a creative standpoint, providing steer, weekly updates and engaging with PCAs and performance reports.
- Develop engaging, platform specific copy for all paid channels including Meta, YouTube and Google.
- Manage and mentor our creative content assistant to maintain high design standards.
- Maintain and evolve brand guidelines and visual identity.
- Support content planning and creative concepting for photoshoots.
- Stay up to date on platform specs and creative best practice.
- Provide weekly creative status reports to management, and contribute to the monthly board report from a creative POV.
Experience & Requirements
- 5+ years experience in digital or brand design.
- Strong portfolio with examples of paid social, e-commerce, and campaign creative.
- Proficient in Adobe Creative Suite, Figma and video editing tools.
- Proficient using AI creative workflows and generative AI software.
- Experience maintaining and evolving brand guidelines and tone of voice.
- Experience working with paid media teams or fast-paced performance environments.
- Strong attention to detail and ability to manage multiple briefs.
- Ideally experience managing junior creatives.
- Comfortable collaborating with teams across social, merchandising and performance.
Who You Are
A creative, proactive, and solutions-focused thinker who thrives across formats and platforms, embraces feedback and iteration, is passionate about visual storytelling and consumer behavior, and is eager to grow into a broader creative leadership role.
What We Offer
- A role with autonomy and clear development path.
- Collaborative team with strong in-house creative and marketing capability.
- Hybrid working from our Manchester HQ.
- Staff discount.
Location
Manchester (Middleton) with hybrid working.
Salary
Dependent on experience.
Use your analytical skills to influence brand growth. Apply now and send your CV and a
Cover Letter to marketing@charlesandivy.co.uk
CUSTOMER SERVICE
Technical Specialist – Customer Support & Site Surveys
Technical Specialist – Customer Support & Site Surveys
About Us
Charles & Ivy is a leading brand in premium fencing and outdoor solutions, dedicated to providing high-quality products and excellent customer service. We are expanding our team and looking for a hands-on Technical Specialist to support both our customers an our internal team.
The Role
We are seeking a motivated and practical individual with DIY or fencing experience to work closely with our Customer Service team. This role is ideal for someone who enjoys problem solving, working directly with customers, and promoting high-quality products in real-world settings.
Key Responsibilities:
• Provide technical expertise to assist the Customer Service team with product queries.
• Carry out on-site customer surveys to assess requirements and provide tailored solutions.
• Offer practical advice on installation, product suitability, and aftercare.
• Support the promotion of Charles & Ivy products by demonstrating their benefits during surveys.
• Liaise with logistics, warehouse, and sales teams to ensure accurate information is passed on.
• Deliver training and guidance where required to improve customer confidence in our products.
Skills & Experience Required:
• Hands-on experience in DIY, fencing, or a related trade.
• Strong communication skills with the ability to explain technical details in a customer-friendly way.
• Confidence in representing the Charles & Ivy brand during site visits.
• Ability to work independently and manage a schedule of customer surveys.
• Problem-solving mindset with attention to detail.
• Full UK driving licence (required for travel to customer sites).
What We Offer:
• Competitive salary
• Bonus scheme applied to surveys completed
• Company vehicle.
• Full training on Charles & Ivy products.
• Career development opportunities within a growing company.
• The chance to combine technical expertise with customer engagement in a rewarding role.
To apply please contact: joanne@charlesandivy.co.uk