Careers
At Charles and Ivy, we’re building more than just beautiful outdoor spaces — we’re shaping a new standard in premium fencing and garden design. As one of the UK’s fastest-growing outdoor living brands, we’re always on the lookout for passionate, talented individuals who are ready to make an impact.
Check out our open roles below. If you don't see a perfect match right now, we'd still love to hear from you — we're always open to talent.
CUSTOMER SERVICE
Technical Specialist – Customer Support & Site Surveys
Technical Specialist – Customer Support & Site Surveys
About Us
Charles & Ivy is a leading brand in premium fencing and outdoor solutions, dedicated to providing high-quality products and excellent customer service. We are expanding our team and looking for a hands-on Technical Specialist to support both our customers an our internal team.
The Role
We are seeking a motivated and practical individual with DIY or fencing experience to work closely with our Customer Service team. This role is ideal for someone who enjoys problem solving, working directly with customers, and promoting high-quality products in real-world settings.
Key Responsibilities:
• Provide technical expertise to assist the Customer Service team with product queries.
• Carry out on-site customer surveys to assess requirements and provide tailored solutions.
• Offer practical advice on installation, product suitability, and aftercare.
• Support the promotion of Charles & Ivy products by demonstrating their benefits during surveys.
• Liaise with logistics, warehouse, and sales teams to ensure accurate information is passed on.
• Deliver training and guidance where required to improve customer confidence in our products.
Skills & Experience Required:
• Hands-on experience in DIY, fencing, or a related trade.
• Strong communication skills with the ability to explain technical details in a customer-friendly way.
• Confidence in representing the Charles & Ivy brand during site visits.
• Ability to work independently and manage a schedule of customer surveys.
• Problem-solving mindset with attention to detail.
• Full UK driving licence (required for travel to customer sites).
What We Offer:
• Competitive salary
• Bonus scheme applied to surveys completed
• Company vehicle.
• Full training on Charles & Ivy products.
• Career development opportunities within a growing company.
• The chance to combine technical expertise with customer engagement in a rewarding role.
To apply please contact: joanne@charlesandivy.co.uk
