Warranty

We are proud to offer a free, 12-year warranty on all our premium composite and aluminium metalwork products listed on our website. This page only summarises our product warranties. It doesn’t amend or replace our full warranty documentation, which we encourage you to read before purchasing our products.

  • Premium composite warranty

    This warranty covers Charles & Ivy’s decorative panels, fence screens, and fence slats that have been appropriately used and cared for. Example defects covered under this warranty include:

    • Fading
    • Rotting
    • Splintering
    • Peeling
    • Manufacturing defects

    Your warranty begins on the date we deliver your product, and ends 12 years after that date.

    Examples of things that are not covered under this warranty include:

    • Normal wear and tear
    • Physical damage such as burns or stains
  • Aluminium metalwork warranty

    This warranty covers all Charles & Ivy’s fence posts, fence post blanking strips, fence channel and fence slat capping that have been appropriately used and cared for. Example defects covered under this warranty include:

    • Rusting
    • Corrosion
    • Manufacturing defects

    Your warranty begins on the date we deliver your product, and ends 12 years after that date.

    Examples of things that are not covered under this warranty include:

    • Normal wear and tear
    • Physical damage such as burns
  • How do I make a claim?

    If you think you have a claim to make under your warranty, contact us. Our team will respond to you within 24 hours.

  • Can I get a refund?

    We will provide replacement products for successful warranty claims. We do not give refunds.