Delivery and returns

OUR DELIVERY PROMISE

We offer free UK mainland delivery on all orders over £100, orders under £100 have a delivery fee of £25. We care about your experience, so we don’t use third-party couriers. Instead, our trained Charles & Ivy delivery team will transport your products with care and place them at your property as you require.

Our stock availability is updated live on our website, so you won’t be surprised by lengthy delivery times when you shop with us. All deliveries are guaranteed within 7 working days of your order.

Please note that deliveries must be made to the address where the payment card is registered.


Click and collect

We offer click and collect from our Manchester warehouse. Simply select “pick up” at checkout and your goods will be ready to collect the next working day. Please bring your order confirmation along with photo ID.



RETURNS

Changing an order

If you need to change your order after making it, please contact us before your products are dispatched.

Cancelling an order

You can cancel your order if we haven’t yet dispatched your products. Contact us for a full refund. If your products have been dispatched, follow our returns process below.

Returning products

If you’re not satisfied with your products, we’ll collect them for free and provide a full refund if you contact us within 21 days of purchase and if the products are in the same condition we delivered them in. After we have collected the products, we will provide a full refund.

Our delivery team handles your products with care. Upon receipt of our delivery, please check your product to ensure you are happy prior to any alternations being made (drilling and fixing to a structure). Once altered we can not accept returns. In the unlikely event that your products arrive damaged, we will put it right. Contact us, and let us know whether you would like us to send a replacement or provide a full refund.

If you have assembled products you want to return, please disassemble and repackage them in the original packaging so our delivery team can collect them.

Refunds

We will process your refund within seven working days of receiving your returned products. Please note that we can only refund money via the payment method you used to place your order.